At K9 Fishing Products LLC, we strive to provide exceptional customer service and support. We understand that sometimes circumstances change, and you may need to cancel your order. Please review our cancellation policy below:
1. **Order Cancellation Timeframe:**
- Orders can be canceled within 48 hours of purchase without incurring any cancellation fees.
2. **Cancellation Procedure:**
- To cancel your order, please contact our customer service team via email at [email protected] or by phone at 615-265-8687. Please include your order number and reason for cancellation in your communication.
3. **Refund Process:**
- If your order is canceled within the specified timeframe, you will receive a full refund to the original payment method used for the purchase.
- Refunds will be processed within 5-7 business days from the date of cancellation confirmation.
4. **Late Cancellations:**
- Orders canceled after the 48-hour timeframe may be subject to a cancellation fee.
- The cancellation fee will be determined on a case-by-case basis and may vary depending on the circumstances.
5. **Custom Orders:**
- Please note that custom orders may not be eligible for cancellation or refund once production has begun.
6. **Product Returns:**
- If you have already received your order and wish to return it, please refer to our Returns Policy for instructions on how to initiate a return.
7. **Exceptions:**
- K9 Fishing Products LLC reserves the right to make exceptions to this cancellation policy in extenuating circumstances.
By placing an order with K9 Fishing Products LLC, you agree to abide by our cancellation policy outlined above.
If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us. We're here to assist you every step of the way.
Thank you for choosing K9 Fishing Products LLC!